Safe Arrival Guarantee

We guarantee that your plant will arrive healthy and in good condition. If your order is lost or damaged in transit, please contact us within 48 hours of delivery and include clear photos of the plant and packaging. Approved claims will be resolved with a replacement, store credit, or refund at our discretion.

Shipping Dates & Special Instructions

If you would like your order shipped on a specific date or delayed until spring, please include your request in the order notes under the cart total at checkout.

Seasonal Shipping Information

Trees purchased from October to March may arrive mostly or fully dormant. Deciduous trees lose their leaves in winter, which is normal and not a sign of poor health.

Fall, winter, and early spring are good times to ship trees while dormant, though we may delay shipping during extreme cold.

Trees shipped in March or April may have new spring growth, and it is the customer’s responsibility to protect plants from late frost. We do not replace trees damaged by frost after delivery.

Shipping Details

We ship within Canada only.

All orders ship via UPS.

During peak seasons, shipping may take up to 2 weeks to leave our nursery. Most of the year, orders ship within 5 business days.

Once your order is in process and you have received a shipping notification, no changes can be made.

Customer Responsibility

Once plants are delivered, their health depends on proper care and growing conditions. Our guarantee does not cover improper care, growing plants indoors unless listed as houseplants, failure to acclimate plants to outdoor conditions, weather damage after delivery, pests, disease, animals, environmental stress, or claims made after the 48-hour inspection period.

Important Reminders

Please double-check your shipping address before submitting your order.

Our system prints labels exactly as the address is entered. Incorrect addresses incur a $25 UPS address-change fee.

We ship Monday through Friday during high-volume seasons.

Japanese maples are shipped in their containers with a bag over the soil to prevent spills.

All packaging is designed to protect the health of the plant during transit.

Deliveries require a physical address (no P.O. Boxes).